5 Comments
User's avatar
Cordell Kelley's avatar

This one hits home, I work in small engine QA. It's also worth following the controversy with firearms manufacturer Sig Sauer. More cases of the P320 firing by itself are happening, including a recent one that killed an airman (the military M17 and M18 pistols are also P320 models). We're still not 100% sure what is causing it, though everything is pointing to bad design and manufacturing quality. But the most important thing, is Sig's reaction. They keep angering people with their terrible responses, and now a bad reputation is spreading like wildfire. Instead of trying to fix the problem and make things right for their customers, they're dodging blame and accountability and pretending nothing's wrong. We can learn a lot from this.

Christopher R Chapman's avatar

There is an ingrained reaction to blame the user before looking at what causes the faults and that they lie well above the workers...

Luke's avatar

We now live in a society where lawyers are at the top and not engineers. That can explain why the company had such a negative reaction and blamed the customers. From big business to big government; they’d rather use lawyers to defend their bad actions instead of hiring engineers to help them resolve problems.

Luke's avatar

I would love to see you write an article regarding GM. Thank you!

Luke's avatar

I can explain why Ford is having these issues right now. The engineers have been replaced by accountants for management and the workforce itself is less trained than previous decades prior. We as a society today have five times the number of lawyers as engineers compared to 1940; when the ratio was twice the number of engineers to that of lawyers.