"What had Deming done? Exactly what he said in the five words with which he always concluded his seminars. 'I have done my best.'" Walton, Mary. The Deming Management Method. (p. 249) Best efforts not sufficient. By everyone doing his best. (Wrong) This is the answer that came forth in a meeting of management of a company in response to my question: "And how do you go about it to improve quality and productivity?"
I Have Done My Best
I Have Done My Best
I Have Done My Best
"What had Deming done? Exactly what he said in the five words with which he always concluded his seminars. 'I have done my best.'" Walton, Mary. The Deming Management Method. (p. 249) Best efforts not sufficient. By everyone doing his best. (Wrong) This is the answer that came forth in a meeting of management of a company in response to my question: "And how do you go about it to improve quality and productivity?"